Shipping & Returns
SHIPPING
Shipping charges on this site are calculated based on the destination, package weight, and selected shipping service. Domestic rates apply to the contiguous 48 US states unless otherwise noted.
WHAT CARRIERS DO YOU USE?
- For domestic US shipments, we use UPS and USPS for small parcel deliveries to both residential and business addresses.
- For international shipments, we use UPS, USPS, and DHL Express, depending on the destination and service level requested.
HOW DO I PLACE AN INTERNATIONAL ORDER?
- International orders can be placed directly on our website. We support multiple currencies including CAD, EUR, GBP, AUD, JPY, CNY, and more. Shipping costs for international destinations are calculated automatically at checkout. If your location is not supported at checkout, please contact us at sales@reasontek.com and we will assist you with your order.
HOW DO I ESTIMATE INTERNATIONAL SHIPPING COSTS?
- International shipping rates are calculated at checkout based on your location, package weight, and selected carrier. We work with UPS, USPS, and DHL Express to offer competitive international rates. For large or complex shipments, please contact us for a custom quote.
WHAT ABOUT SPECIAL OR FREIGHT SHIPPING?
- For large or heavy shipments (typically over 150 lbs), we use US truck freight forwarders. You will be notified before shipment. The buyer is responsible for receiving and unloading at delivery. Freight service may not be available to residential locations.
COLLECT, PICKUP, AND WILL CALL?
- We offer flexible shipping options including customer-arranged collect shipping, local pickup, and will call for select orders. Please contact us to discuss your needs.
- For collect checkout: the buyer must provide their shipping account information either as a checkout note or by email. Valid contact information is required. Failure to provide this information may result in order delays.
DUTY & TAX?
- No US sales tax is charged on international orders. However, the customer is responsible for all customs clearance fees and import duties that may be assessed by the destination country's customs authority. For questions about duty fees, please contact the carrier directly — we do not collect or retain these fees.
RETURNS
Our return policy lasts 30 days from the date of purchase. After 30 days, we are unable to offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as received, in its original packaging.
NON-RETURNABLE ITEMS:
The following items cannot be returned:
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids or gases
- Downloadable software products
- Certain health, personal care, and safety products
RESTOCKING FEES:
- A 15%–20% restocking fee applies to most returns due to buyer error.
- Products requiring assembly or testing (such as accumulator products) may incur a higher restocking fee of 20%–30%. Please contact us before ordering if you are unsure about product compatibility.
To complete your return, a receipt or proof of purchase is required. Please do not send items back to the manufacturer.
REFUNDS
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be applied to your original payment method within a certain number of business days.
LATE OR MISSING REFUNDS
If you have not received your refund, please first check your bank account, then contact your credit card company or bank — processing times vary. If you still have not received your refund, contact us at sales@reasontek.com.
SALE ITEMS
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
EXCHANGES
We replace items only if they are defective or damaged. To request an exchange, email us at sales@reasontek.com and ship your item to:
565 West Lambert Road #D, Brea, CA 92821, United States
GIFTS
If an item was marked as a gift and shipped directly to you, you will receive a gift credit upon return. If the item was not marked as a gift at purchase, the refund will be issued to the original purchaser.
RETURN SHIPPING
To return a product, ship it to: 565 West Lambert Road #D, Brea, CA 92821, United States
Return shipping costs are the buyer's responsibility and are non-refundable. If a refund is issued, the cost of return shipping may be deducted from your refund.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
INVENTORY NOTICE
Inventory displayed on the website may not always reflect real-time stock levels. If you need an item urgently, please contact us to confirm availability before placing an order with expedited shipping.